Frequently Asked Questions

Do I need to register to buy?

No, you can buy without registering on this site. However, if you do register, it will save time having to complete your address details each time you place an order. You’ll also be able to view your order history.

I have forgotten my password, now what?

Click on ‘Lost your password?’ under the Login button and enter your username or email address. We will then email you a link to create a new password.

I have forgotten my username, now what?

You can log in with your email address, if you have forgotten your username.

Why don't you deliver to my country?

We currently only deliver to the United Kingdom and selected countries throughout Europe, due to the high cost of postage elsewhere.

What are essential oils?

Essential oils – sometimes referred to as essences – are not ‘oils’ as such, but a highly concentrated liquid that is generally distilled (most frequently by steam or water) from the leaves, stems, flowers, bark, roots, or other elements of a plant. Essential oils, contrary to the of the word ‘oil’, are not really oily-feeling at all. Most essential oils are clear, but some oils such as patchouli, orange and lemongrass are amber or yellow in colour. Sometimes the essential oils are found in more than one part of the plant. Lavender yields essences from both the flowers and leaves, whilst the orange tree produces three different smelling essences with varying medicinal properties; the cheery orange from the rind of fruit, the heady bitter-sweet scent of neroli from the flowers and the less refined scent of petitgrain from the leaves.Essential oils contain the true essence of the plant they are derived from. Essential oils are highly concentrated and a little goes a long way. They accumulate in the oil glands of the plant.The more oil glands present, the cheaper the oil and vice versa. For instance, 100 kilos of rose petals yields approximately half a litre of essential oil, whereas 100 kilos of lavender yields almost 3 litres of essential oil.The chemical composition and aroma of essential oils can provide valuable psychological and physical therapeutic benefits. These benefits are usually achieved through methods including inhalation and application of the diluted oil to the skin.They are used in their natural state by practitioners of aromatherapy and herbal medicine, although the majority of essential oils are used in the food industry as flavouring agents and to perfume products.

What payment methods do you accept?

You can pay by credit card, PayPal or bank transfer (BACS).

How long will it take for my items to arrive?

This depends of what delivery option you selected and varies between one and ten days, the latter being for delivery outside the UK.

What is your returns policy?

We take pride in the quality of our products, so if you are not completely satisfied, please return the goods within 14 days of the date you received them to the following address for a full refund (less postage):

Mrs Julie Frisbee
Mrs Frisbee’s All Naturals
16 Lawton Road

Please note that this does not apply to bespoke (personalised) blends.

To be sure your returned goods reach us, we suggest you send them Royal Mail Signed For. Your refund will be processed within 10 working days of us receiving your returned products.

What are SLS, SLES and parabens?

PLEASE NOTE: NONE OF THE PRODUCTS IN THE ‘MRS FRISBEE’S ALL NATURALS’ RANGE CONTAIN SLS, SLES OR PARABENS. Both Sodium Lauryl Sulphate (SLS) and its close relative Sodium Laureth Sulphate (SLES) are commonly used in many soaps, shampoos, detergents, toothpastes and other products that we expect to ‘foam up’. Both chemicals are very effective foaming agents, chemically known as surfactants.However, SLES has been shown to produce eye or skin irritation in experiments on animals and in some human test subjects. SLS is also a known irritant, and research suggests that SLES can cause irritation after extended exposure in some people.So why is a dangerous chemical like sodium lauryl sulphate used in soaps, body washes, shampoos and moisturisers?The answer is simple – it is cheap. The sodium lauryl sulphate found in soaps is exactly the same as you would find in a car wash or even a garage, where it is used to degrease car engines.In the same way as it dissolves the grease on car engines, sodium lauryl sulphate also dissolves the oils on your skin, which can cause a drying effect. It is also well documented that it denatures skin proteins, which causes not only irritation, but also allows environmental contaminants easier access to the lower, sensitive layers of the skin.Perhaps most worryingly, SLS is also absorbed into the body from skin application. Once it has been absorbed, one of the main effects of sodium lauryl sulphate is to mimic the activity of the hormone oestrogen. This has many health implications and may be responsible for a variety of health problems from PMT and menopausal symptoms to dropping male fertility and increasing female cancers such as breast cancer, where oestrogen levels are known to be involved.

Parabens are a class of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries. They can be found in shampoos, commercial moisturisers, shaving gels, personal lubricants, topical/parenteral pharmaceuticals, spray tanning solution, makeup and toothpaste. They are also used as food additives.

They are becoming increasingly controversial, however, as they have been found in low concentrations in breast cancer tumours (an average of 20 nanograms/g of tissue). Parabens have also displayed the ability to mimic oestrogen (a hormone known to play a role in the development of breast cancer).

Parabens can cause skin irritation, contact dermatitis and rosacea in individuals with paraben allergies.
Studies indicate that when combined with sun exposure, methylparaben applied on the skin may react with UVB, leading to increased skin ageing and DNA damage.

What payment security do you have?

Credit card: we have SSL certification, which creates an encrypted connection between our web server and our customers’ web browser. We do not store customers’ card details.

BACS: you have your bank’s security.

PayPal: you pay through the PayPal secure portal.

At checkout, look for the padlock icon in the web browser and https in the web address.

Are any of your products or ingredients tested on animals?

None of our products are tested on animals.

What is a carrier oil?

Carrier oil is used to dilute essential oils before they are applied to the skin in massage and aromatherapy. They are so named because they carry the essential oil onto the skin.

Do you share my information with any third parties?

No. For further details of our privacy policy, please click here.

How do your prices compare?

Although we try to offer you competitive pricing, we do not have a price-matching policy. Please remember that because of the high cost of the quality natural ingredients, we should not be compared with products sold off the shelf in supermarkets. Comparing like-for-like, our products are very favourably priced, as we do not have the overheads of a high street shop.

How do I use the shopping cart?

Adding items to your shopping cart is easy. Once you find an item that you would like to order, as long as the item is available, there will be an ‘Add to Cart’ button on the item description page. Just click on this button. The item is now in your basket.

You can add as many items as you would like to your basket. The basket will keep a running total of the cost, whilst the default delivery charge of £2.95 (Standard Delivery) will be added later on in the checkout process.

How long will items remain in my shopping cart?

You can leave and come back at a later time and the items will still be there. To remove items from your basket, click ‘Shopping Cart’ (on the top row, to the right of Mrs Frisbee’s All Naturals), then ‘Checkout’.

I have received an email to say my goods have been dispatched, but I do not have them, what do I do?

If you selected the Standard Delivery service, please allow seven working working days for delivery. If you have still not received your order after that time, please contact us.