FREQUENTLY ASKED QUESTIONS
FAQ's
No, you can buy without registering on this site. However, if you do register, it will save time having to complete your address details each time you place an order. You’ll also be able to view your order history.
Click on ‘Lost your password?’ under the Login button and enter your username or email address. We will then email you a link to create a new password.
I take pride in the quality of my products, so if you are not completely satisfied, please return your order within 30 days to the following address for a refund:
Mrs Julie Frisbee
Mrs Frisbee’s All Naturals
242 Dialstone Lane
Stockport
SK2 7LE
To be sure your returned goods reach us, I suggest you send them by Yodel, Evri (using Parcel2Go.com) or Royal Mail Signed For. Your refund will be processed within 5 working days of receiving your returned products.
You can pay by credit card, Amazon Pay, Google Pay, or Apple Pay.
We currently only deliver to the United Kingdom and selected countries throughout Europe, due to import restrictions elsewhere.
This depends of what delivery option you’ve selected and varies between one and ten days, the latter being for delivery outside the UK.
None of our products or ingredients are tested on animals.
All of our products are vegan-friendly.
Carrier oil is used to dilute essential oils before they are applied to the skin in massage and aromatherapy. They are so named because they carry the essential oil onto the skin.
Although I try to offer you competitive pricing, we do not have a price-matching policy.
Please remember that because of the high cost of the quality natural ingredients, my products should not be compared with products sold off the shelf in supermarkets. Comparing like-for-like, my products are very favourably priced, as we do not have the overheads of a high street shop.
You can track your order here.
If you selected the Standard Delivery service, please allow seven working working days for delivery. If you have still not received your order after that time, please contact me.
Credit card: we have SSL certification, which creates an encrypted connection between our web server and our customers’ web browser. We do not store customers’ card details.
Amazon Pay: you pay through the Amazon Pay secure portal.
Apple Pay: you pay through the Apple Pay secure portal.
Google Pay: you pay through the Google Pay secure portal.
At checkout, look for the padlock icon in the web browser and https in the web address.

