FREQUENTLY ASKED QUESTIONS

FAQ's

DO I NEED TO REGISTER TO PLACE AN ORDER?

No, you can buy without registering on this site. However, if you do register, it will save time having to complete your address details each time you place an order. You’ll also be able to view your order history.

I'VE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

Click on ‘Lost your password?’ under the Login button and enter your username or email address. We will then email you a link to create a new password.

WHAT IS YOUR RETURNS POLICY?

I take pride in the quality of my products, so if you are not completely satisfied, please return your order within 30 days to the following address for a refund:

Mrs Julie Frisbee
Mrs Frisbee’s All Naturals
242 Dialstone Lane
Stockport
SK2 7LE

To be sure your returned goods reach us, I  suggest you send them by Yodel, Evri (using Parcel2Go.com) or Royal Mail Signed For. Your refund will be processed within 5 working days of receiving your returned products.

WHAT PAYMENT METHODS DO YOU ACCEPT?

You can pay by credit card, Amazon Pay, Google Pay, or Apple Pay.

WHY DON'T YOU DELIVER TO MY COUNTRY?

We currently only deliver to the United Kingdom and selected countries throughout Europe, due to import restrictions elsewhere.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

This depends of what delivery option you’ve selected and varies between one and ten days, the latter being for delivery outside the UK.

WHAT ARE SLS, SLES AND PARABENS?

PLEASE NOTE: NONE OF THE PRODUCTS IN THE ‘MRS FRISBEE’S ALL NATURALS’ RANGE CONTAIN SLS, SLES OR PARABENS.

Both Sodium Lauryl Sulphate (SLS) and its close relative Sodium Laureth Sulphate (SLES) are commonly used in many soaps, shampoos, detergents, toothpastes and other products that we expect to ‘foam up’. Both chemicals are very effective foaming agents, chemically known as surfactants.However, SLES has been shown to produce eye or skin irritation in experiments on animals and in some human test subjects.

SLS is also a known irritant, and research suggests that SLES can cause irritation after extended exposure in some people.So why is a dangerous chemical like sodium lauryl sulphate used in soaps, body washes, shampoos and moisturisers?The answer is simple – it is cheap.

The sodium lauryl sulphate found in soaps is exactly the same as you would find in a car wash or even a garage, where it is used to degrease car engines.

In the same way as it dissolves the grease on car engines, sodium lauryl sulphate also dissolves the oils on your skin, which can cause a drying effect.

It is also well documented that it denatures skin proteins, which causes not only irritation, but also allows environmental contaminants easier access to the lower, sensitive layers of the skin.

Perhaps most worryingly, SLS is also absorbed into the body from skin application. Once it has been absorbed, one of the main effects of sodium lauryl sulphate is to mimic the activity of the hormone oestrogen. This has many health implications and may be responsible for a variety of health problems from PMT and menopausal symptoms to dropping male fertility and increasing female cancers such as breast cancer, where oestrogen levels are known to be involved.

Parabens are a class of chemicals widely used as preservatives in the cosmetic and pharmaceutical industries. They can be found in shampoos, commercial moisturisers, shaving gels, personal lubricants, topical/parenteral pharmaceuticals, spray tanning solution, makeup and toothpaste. They are also used as food additives.

They are becoming increasingly controversial, however, as they have been found in low concentrations in breast cancer tumours (an average of 20 nanograms/g of tissue). Parabens have also displayed the ability to mimic oestrogen (a hormone known to play a role in the development of breast cancer).

Parabens can cause skin irritation, contact dermatitis and rosacea in individuals with paraben allergies.

Studies indicate that when combined with sun exposure, methylparaben applied on the skin may react with UVB, leading to increased skin ageing and DNA damage.

ARE ANY OF YOUR PRODUCTS OR INGREDIENTS TESTED ON ANIMALS?

None of our products or ingredients are tested on animals.

All of our products are vegan-friendly.

WHAT IS A CARRIER OIL?

Carrier oil is used to dilute essential oils before they are applied to the skin in massage and aromatherapy. They are so named because they carry the essential oil onto the skin.

HOW DO YOUR PRICES COMPARE?

Although I try to offer you competitive pricing, we do not have a price-matching policy.

Please remember that because of the high cost of the quality natural ingredients, my products should not be compared with products sold off the shelf in supermarkets. Comparing like-for-like, my products are very favourably priced, as we do not have the overheads of a high street shop.

I HAVE RECEIVED AN EMAIL TO SAY MY ORDER HAS BEEN DESPATCHED, BUT I HAVEN'T RECEIVED IT YET. WHAT SHOULD I DO?

You can track your order here.

If you selected the Standard Delivery service, please allow seven working working days for delivery. If you have still not received your order after that time, please contact me.

WHAT PAYMENT SECURITY DO YOU HAVE?

Credit card: we have SSL certification, which creates an encrypted connection between our web server and our customers’ web browser. We do not store customers’ card details.

Amazon Pay: you pay through the Amazon Pay secure portal.

Apple Pay: you pay through the Apple Pay secure portal.

Google Pay: you pay through the Google Pay secure portal.

At checkout, look for the padlock icon in the web browser and https in the web address.